Managed IT Services
Serving as your IT department, we manage your technology so that you can focus on what you do best.
Smooth IT, means less headaches
Why should you choose a managed services provider? Our Managed IT Services are a middle ground between having your own in-house IT technician and hiring an hourly IT technician. An in-house IT technician would know your system inside and out. While this may seem convenient, it can become very costly. On the other hand, the hourly IT technician would only come in for technical emergencies. These types of technicians do not have full knowledge of your system and would try to find the simplest solution possible. Because of this, they may not always have your company’s best interests in mind and would most likely lead to more hourly work in the future. With our El Paso IT Managed Services, you get the equivalent of an in-house technician at a fraction of the cost. Our team makes sure that your computers are updated, secure, and have the best-practices approach. This is a win-win situation. On one end, you get a low-cost monthly service, and on the other end, our IT department ensures your equipment doesn’t fail and quickly responds to and resolves any issues.
What does Managed IT Services Provide?
Our managed IT services are tailored to each of our clients, as each client is very different. Every company gets:
Antivirus
Unlimited Remote support
Anti-Malware
Unlimited On-site support
Firewall
ongoing monitoring
These are put in place in order to address any issue, no matter how small. This allows our technicians to address and fix issues before they turn into a massive headache. We provide business owners with a custom solution for their business needs and the proper technology in the right places. Because we want to ensure our clients are participating in the best technological practices for their business, part of our managed services approach is consulting with our clients. This includes planning ahead, recommending different and appropriate systems, and the ability to provide the best possible options for their systems.
What does Managed IT Services Provide?
Our managed IT services are tailored to each of our clients, as each client is very different. Every company gets:
Antivirus
Unlimited Remote support
Anti-Malware
Unlimited On-site support
Firewall
ongoing monitoring
These are put in place for any issue, no matter how small. This allows our technicians to address and fix issues before they turn into a massive headache. We provide business owners a custom solution for their business and the proper technology in the right places. Part of our managed services approach is consulting with our clients. We want to make sure they are participating in the best technological practice for their business. This includes planning ahead, recommending different systems, and the ability to give them the best possible options for their systems.
How do we beat the rest?
Communication
Our technicians have been trained at clearly explaining things, even for those that are not very tech savvy.
customer service
We develop good relationships between companies, giving us an advantage to resolve issues.
Efficiency
We approach every client with the best practice, as well as implement customized approaches to meet the workflow of each client and their company.
We learn the internal workings of each client’s technological infrastructure in order to provide the most technological and efficient solution for doing business. For example, a company might be able to move from a paper-based system to a more convenient, digital system. With this in mind, we can mimic that same paper-based system in a more convenient and digital manner. Novatech takes an active role in your business to make sure you grow with efficiency. This can potentially save you the trouble of hiring more people than necessary, while also introducing you to new technology that is best suited for your business and its goals. Novatech gets your business on the right path, using the technology that you need.